Creating a WhatsApp message template
Outside the 24-hour window, a business may only send templates that Meta has approved.
Free plan: 1 WhatsApp number, 1 agent, 500 contacts. On Android and the web.
The steps
Write the template
Create the template in Nexus. A checker rejects format mistakes a machine can catch, such as variables or duplicate names.
Submit it to Meta
The template goes to Meta for review. Meta may approve, reject or pause it.
Read the status
Nexus shows the status and Meta’s reason. A rejected template can be changed and submitted again.
Use it when the window is closed
Once 24 hours have passed since the customer’s last message, the reply box switches to template choices.
Features used
Quick replies and templates
Save the answers you use often, and official message templates for reaching customers outside the 24-hour window.
Broadcast to opted-in customers
Send template messages to contacts who agreed to receive them, chosen by label. See how many were sent, read and replied.
WhatsApp and social inbox
WhatsApp chats, Instagram and Messenger DMs, and Facebook and Instagram comments in one list. Assign conversations to agents, add labels, mark done.
AI chatbot
Answers customer questions only from your shop data. Start in suggestion mode, switch to automatic when you are ready.
Questions and answers
WhatsApp guides for business
Connect WhatsApp
Connect your business WhatsApp number to Nexus through Meta’s official window, then answer every chat from one inbox shared with your team.
Pay message fees at Meta
WhatsApp message fees are paid straight to Meta, not to Nexus. Here is how to attach a payment method so template messages can be sent.
Broadcast limits
Broadcast only to contacts who agreed, within Meta’s per-24-hour customer limit. Nexus shows what is left and holds back the queue.
Start answering every chat today
Create a free account, connect your business WhatsApp number and reply to customers from one inbox.