WhatsApp data policy

Updated 13 November 2026

Nexus uses the official WhatsApp Business Platform (Cloud API) from Meta, not a look-alike app. Nexus connects your business WhatsApp straight to Meta.

Official API, no markup

Nexus uses the official WhatsApp API from Meta, not a look-alike app. No extra per-message fee. Message fees are paid straight to Meta at Meta’s official rates, with no markup from us. You only pay for your Nexus plan.

How the number is connected

You connect the number in Meta’s own sign-up window, with your own consent. Nexus only receives what Meta gives for that business account. You can disconnect the number at any time.

Data used

Messages sent and received on the connected number, with their time and delivery status.
Phone number and profile name of people who message you.
Message templates you create and their approval status.

We use this data only to show and send messages for your business, keep contacts, run the broadcasts you start, and, if you turn it on, draft chatbot answers.

Consent and the 24-hour window

Broadcasts go only to contacts who agreed to receive messages, and contacts who ask to stop are removed. A free-form reply can be sent within 24 hours of the customer’s last message; after that only a template approved by Meta may be sent.

History and deletion

Meta keeps message content for a limited time, so the chat history you see in Nexus is kept by Nexus for your business. When you disconnect the number or delete your account, or send a request through Delete data, we delete the related data.

Not a Meta product

WhatsApp, Facebook, Instagram and Messenger are trademarks of Meta Platforms, Inc. Nexus is a product of PT IZAAJA SOLUSI DIGITAL and is not made or endorsed by Meta.