Nexus Refund Policy

Updated 13 November 2026

This page covers the Nexus subscription you pay us. WhatsApp message fees never pass through us, so refunds of those are handled with Meta. The free Nexus plan lets you try first, so purchases of a paid plan are final.

1. Subscriptions already paid

A paid plan purchase cannot be refunded, on the web (Midtrans) or on Google Play. There is no refund of the unused part of a term, and no refund button or form in the app.
Before buying, you can use the free plan and see the price and plan contents in the app. That is why we ask you to be sure the plan fits before you pay.
If you stop using Nexus partway through a period, paid access runs until the period ends, then the account returns to the free plan and your data stays.

2. If you bought in the Android app (Google Play)

A purchase in the Android app is processed by Google Play, not by us. The money never reaches our bank account, so we cannot refund it ourselves. Google Play’s refund rules apply, and the request is made to Google.

If Google or your bank returns the purchase money, the paid access bought with that money is withdrawn and the account returns to the free plan.

3. Billing mistakes on our side

If you are charged twice for the same purchase, or the amount charged differs from what the app showed before you paid, email billing@izaaja.com with the invoice number. We check and correct billing mistakes on our side.

4. WhatsApp message fees

WhatsApp message fees are billed by Meta directly to you, through the payment method on your WhatsApp Business account. We do not receive that money and cannot refund it. Questions about a Meta bill go to Meta through Meta Business Support.

5. Your consumer rights

This policy adds to, and does not replace, your rights under the consumer protection law of your country. If your country’s law gives a refund right that cannot be excluded, that law applies.

6. How to contact us

Email billing@izaaja.com or nexus@izaaja.com from your account email address, with the invoice number and a short description. For a Google Play purchase, ask through Google Play first.