Contact us

Updated 13 November 2026

Need help with your account, billing, connecting a WhatsApp number, or deleting data? Fill in the form below, or email nexus@izaaja.com. Messages are read by our team, not a robot.

How to reach us

• Help and general questions: nexus@izaaja.com
• Billing and payments: billing@izaaja.com
• Personal data and data deletion: dpo@izaaja.com
• Reply time: usually within 24 hours on working days

To get help faster

• Write the email address you use to sign in to Nexus.
• For a WhatsApp number problem, give the number (never the OTP) and the error shown in Nexus or in the Meta window.
• For a message or template problem, give the template name or the time it was sent.

We never ask for your password, OTP or WhatsApp verification code. If anyone asks for them in the name of Nexus, do not give them.

Office address

PT IZAAJA SOLUSI DIGITAL, Jl. Marelan Raya 7 Pasar 1 Tengah, Medan Marelan, Sumatera Utara 20255, Indonesia

See also About Nexus · Official Nexus channels · Nexus Terms of Service · Nexus Privacy Policy · WhatsApp data policy · Nexus Refund Policy · Delete your Nexus data · Nexus Data Processing Agreement. Tersedia dalam Bahasa Indonesia