Delete your Nexus data

Updated 13 November 2026

You can ask for your Nexus data to be deleted at any time. This page explains how, what is deleted, and what we must keep, for account owners and for people who have messaged a business that uses Nexus.

1. Delete the account in the app (Android and web)

The account owner can delete the account without contacting us:

Open Nexus in the Android app or at nexus.izaaja.com/app and sign in as the owner.
Open Settings, then choose Delete account.
Read what will happen, then confirm. The account is scheduled for deletion 14 days later, and all sign-in sessions end.
Changed your mind? Sign in again within those 14 days to cancel the deletion.

Only the account owner can delete the account. An agent who wants their account removed asks the business owner, or writes to us as in section 2.

2. Delete through the web or email

If you cannot sign in, email nexus@izaaja.com or dpo@izaaja.com from your account email address, with the subject “Delete my Nexus data”. An email from the account address is proof the request comes from the owner. Or fill in the Contact form with the same subject and your account email; we will ask you to reply from that address. We reply within 14 days.

3. What is deleted

The account, agents and their roles, contacts, labels, notes, pipeline, chats and attachments, templates, broadcast lists, chatbot settings, and WhatsApp, Instagram and Facebook connection tokens are deleted or anonymised after the 14-day scheduling period. Disconnecting the number in Nexus first stops new messages and deletes its connection token.

4. What is kept

Only what we must keep by law, for example subscription payment records (date, amount, invoice number) for bookkeeping. Your WhatsApp Business account and its data at Meta are not deleted with this; they are yours and managed at Meta. Meta keeps message content for at most 30 days.

5. Disconnect a number without deleting the account

You can disconnect a WhatsApp, Instagram or Facebook number on the Channels screen. Nexus stops receiving new messages from it. To also delete the chats and contacts already saved, send a request as in section 2.

6. Did you message a business that uses Nexus?

That business holds your data, so ask it directly. If you cannot reach it, email dpo@izaaja.com with the phone number or account name you used and the business you contacted. We pass the request to the business, delete your data from Nexus, and tell you the request has been passed on. Chats in your own WhatsApp app you delete yourself; we do not store them there.

7. Subscription through Google Play

Deleting the account does not cancel a Google Play subscription. Also cancel it in the Google Play app (Profile → Payments & subscriptions → Subscriptions), so the next charge does not run.