Attaching a payment card for WhatsApp message fees
Meta bills per message at its official rates. Nexus adds no margin and does not receive that money.
Free plan: 1 WhatsApp number, 1 agent, 500 contacts. On Android and the web.
The steps
Know who bills you
Meta bills message fees by category and country. You only pay Nexus for your plan.
Attach a payment method at Meta
Add a card or payment method to your WhatsApp Business account at Meta, not in Nexus.
Check the warning in Nexus
Without an active payment method, templates are not sent. Nexus shows a warning and the next step.
Follow the estimated cost
The amounts in Nexus are estimates from Meta’s rates, not an invoice; the official bill is at Meta.
Features used
Broadcast to opted-in customers
Send template messages to contacts who agreed to receive them, chosen by label. See how many were sent, read and replied.
Quick replies and templates
Save the answers you use often, and official message templates for reaching customers outside the 24-hour window.
WhatsApp and social inbox
WhatsApp chats, Instagram and Messenger DMs, and Facebook and Instagram comments in one list. Assign conversations to agents, add labels, mark done.
Customer contacts (CRM)
Each customer has a card: chat history, labels, notes and where the contact came from. Import from CSV or Excel, export any time.
Questions and answers
WhatsApp guides for business
Connect WhatsApp
Connect your business WhatsApp number to Nexus through Meta’s official window, then answer every chat from one inbox shared with your team.
Message templates
Write a message template in Nexus, submit it to Meta, and use it to reach customers outside the 24-hour window.
Broadcast limits
Broadcast only to contacts who agreed, within Meta’s per-24-hour customer limit. Nexus shows what is left and holds back the queue.
Start answering every chat today
Create a free account, connect your business WhatsApp number and reply to customers from one inbox.