Nexus
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Connect WhatsApp

Connecting a WhatsApp business number to Nexus

The number connects through Meta’s own sign-up window, with your own consent. It stays yours and can be disconnected at any time.

Sign up free

Free plan: 1 WhatsApp number, 1 agent, 500 contacts. On Android and the web.

The steps

01

Prepare the number and account

Have a number you are entitled to use and a Facebook account that can manage your business at Meta. A number already on WhatsApp Business can keep working alongside.

02

Open Channels and choose WhatsApp

In Nexus, open the Channels screen and choose to connect WhatsApp. Meta’s sign-up window opens.

03

Enter the number and verification code

Pick or create a WhatsApp Business account, enter the number and fill in the verification code Meta sends. Nexus never sees that code.

04

Invite agents and start replying

Chats arrive in one inbox. Invite agents, set how chats are shared out, and reply together.

Features used

WhatsApp and social inbox

WhatsApp chats, Instagram and Messenger DMs, and Facebook and Instagram comments in one list. Assign conversations to agents, add labels, mark done.

Quick replies and templates

Save the answers you use often, and official message templates for reaching customers outside the 24-hour window.

Customer contacts (CRM)

Each customer has a card: chat history, labels, notes and where the contact came from. Import from CSV or Excel, export any time.

AI chatbot

Answers customer questions only from your shop data. Start in suggestion mode, switch to automatic when you are ready.

Questions and answers

Does Nexus use the official WhatsApp API? Yes. Nexus uses Meta's WhatsApp Business Platform (Cloud API), and your number connects through Meta's own Embedded Signup window. There is no lookalike WhatsApp Web or modified app.
Which WhatsApp number can I connect? The number connects through Meta's official window, and Meta sets the requirements for a number. If something is missing, that window shows it before the number is connected.
Is there an Android app? Yes. Nexus is on Google Play and also works on the web with the same account.
What if my contacts go over the plan limit? Chats from new numbers still reach the inbox and can be answered, but are not saved to contacts until you move up a plan.

WhatsApp guides for business

Pay message fees at Meta

WhatsApp message fees are paid straight to Meta, not to Nexus. Here is how to attach a payment method so template messages can be sent.

Message templates

Write a message template in Nexus, submit it to Meta, and use it to reach customers outside the 24-hour window.

Broadcast limits

Broadcast only to contacts who agreed, within Meta’s per-24-hour customer limit. Nexus shows what is left and holds back the queue.

Start answering every chat today

Create a free account, connect your business WhatsApp number and reply to customers from one inbox.

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